Privacy Policy
Last updated: December 2024
Sam-Air (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and protect your information.3.1
1.1 Data Controller
Sam-Air Paragliding
Route du milieu 3
1933 Vens, Switzerland
Email: sam@sam-air.ch
1.2 Data We Collect
When you make a booking or contact us, we collect:
- Name
- Email address
- Phone number
- Weight (for safety purposes only)
- Emergency contact
1.3 How We Use Your Data
We use your personal data to:
- Process and confirm your booking
- Contact you about your flight
- Send booking confirmations
- Comply with legal obligations
- Safety-related communications
We do NOT use your data for:
- Marketing or newsletters
- Selling to third parties
- Purposes other than providing our services
1.4 Data Sharing
We do not sell or share your personal data with third parties, except:
- When required by Swiss law
- With service providers who help us operate our business (e.g., payment processors)
- Rescue services in case of emergency
We never sell your data.
1.5 Data Retention
We keep your booking information for:
- Active bookings: Until flight completion
- Completed bookings: Up to 2 years for legal/tax purposes
- Gift vouchers: Until expiry + 1 year
- Accident/incident reports: 10 years3.6
1.6 Your Rights (GDPR)
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data (“right to be forgotten”)
- Object to processing
- Data portability
You may file a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC).
To exercise these rights, contact us at sam@sam-air.ch
1.7 Analytics
We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymous data about your visit, including:
- pages visited
- time spent on site
- device type
- approximate geographic location
- browser information
All data is anonymised and cannot identify you personally.
See our Cookie Policy for more details.
1.8 Security
We implement :
- restricted access
- encryption
- secure data storage
- no transfer of data outside Switzerland without adequate protection
1.9 Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated date. Changes will be published on this page with the updated date.